FAQ
Q:Where is the factory located? Where do you ship from?
Our factory is located in Tokyo, Japan. There are several factory clusters in Tokyo, and we are located in Itabashi, a riverside area.
We ship directly from our factory in Tokyo to the rest of the world.
Q:How long does shipping take?
The products will be manufactured in our Tokyo factory within 3 to 6 days after receiving your order. DHL shipments will arrive in a few days to about a week. With production and DHL delivery, the approximate time to arrival is 10 days to 2 weeks. Due to COVID19, DHL arrival may be delayed in some areas.
Q:Do you provide tracking information?
Yes, you will receive an email once your order ships that contains tracking information.
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Q:The item I ordered was not the color I was expecting. Can I return it?
We are sorry, but we cannot accept returns for this reason.
We custom-print each and every order.
Depending on the type of fabric and design, the colors will look different. This is due to the different variations in our custom digital printing process and the characteristics of the fabric material itself.
Also, please note that all colors in product images are digital renderings and may not match perfectly with some monitors, smartphone screens, and devices.
Q:Are there any customs fees?
Import duties and taxes may be imposed after the package arrives in your country. You are responsible for any duties and tariffs that are applied after your shipment arrives in your country. We are not responsible for not responsible for any duties or tariffs. Please check with your country's customs office for more information.
Q:Can you set my parcel as a gift to avoid customs fees?
We are unable to treat your parcel as a gift.
Q:Who does the design work?
Our designs are created by fabric designers who are active in Japan.
We value the sensitivity of our designers, which is nurtured by the four seasons and nature of Japan.
If you have any questions, please do not hesitate to contact us. Thank you for your continued support.