Shipping & Returns
The products will be manufactured in our Tokyo factory within 3 to 6 days after receiving your order. Japan Post(or DHL) shipments will arrive in a few days to about a week. With production and Japan Post(or DHL) delivery, the approximate time to arrival is 10 days to 2 weeks. Due to COVID19, Japan Post(or DHL) arrival may be delayed in some areas.
If you have any questions, please do not hesitate to contact us. Thank you for your continued support.
Shipping costs vary depending on the quantity of items and the delivery area. When you add items to your cart, go to the shopping cart page, and enter your shipping address, you will be able to see the shipping costs right away before you complete your order.
Your country's government may require customs taxes or other clearance fees to be paid before delivery. Local taxes and fees of this nature are not included in the shipping costs or Grand Total of your order. Nunocoto Fabric has no control over and is not able to provide compensation for customs taxes or any related local charges.
We use a build-to-order manufacturing method in which we print after receiving an order. Basically, we do not accept returns, but if for some reason you are not satisfied, please contact us.
Please check the condition of the product as soon as it arrives. If the item is defective, do not wash the fabric.
If the item is damaged or defective, please contact us with a description and photos of the damaged part. Immediately, we will work with you to get the problem resolved.
If the color is not what you were expecting, we are sorry but we cannot accept returns. Color differences may vary depending on the characteristics of the fabric material itself and the device used to display the image.